Privacy Policy

Last Updated: April 25, 2024

1. Introduction

This Privacy Policy explains how LodgePilot BV (“LodgePilot”, “we”, “us”, or “our”) uses and protects any information you provide via www.lodgepilot.com (the “Website”). We ensure your privacy is protected in compliance with the GDPR (EU) 2016/679.

2. Name and Address of the Controller

LodgePilot BV Brusselseheerweg 24 9400 Ninove, Belgium VAT BE1017745081 Email: privacy@lodgepilot.com

3. Data Collection via lodgepilot.com

We may collect and process the following data:

• Information you provide: when registering or via forms (name, email, address, phone, property details).
• Technical data: IP address, browser type/version, time zone, plugins, operating system, platform.
• Usage data: URL clickstream, load times, error messages, visit duration, page interactions, exit methods.
• Payment data: we use third parties (e.g., Stripe) and do not store full card details ourselves.
• Third-party data: information obtained from partners (analytics, ads, integrations).

4. Purposes of Processing

We process personal data to:

• Provide and manage our services.
• Secure accounts (MFA).
• Support users.
• Personalize and improve services.
• Notify users of changes or updates.
• Send requested information.
• Analyze and optimize advertising effectiveness.

5. Data Retention

• Active customers: data retained while the agreement is in effect and until the statute of limitations expires.
• Inactive customers: data deleted 90 days after inactivity, unless longer retention is legally required.

6. Legal Basis for Processing

• Performance of contract: necessary for service delivery.
• Legitimate interest: MFA and security measures.
• Consent: for marketing communications.
• Legal obligation: tax and accounting requirements.

7. Data Disclosure

We share personal data with:

• Service providers: channel managers, payment processors, analytics, MFA providers.
• Legal requirements: to comply with laws or protect rights.

Transfers outside the EEA are subject to appropriate safeguards.

8. Rights of the Data Subject

Each user has the following rights regarding their personal data:

a) Right of confirmation: request whether we process your data by contacting our Data Protection Officer or another employee.

b) Right of access: receive information and a copy of your processed data free of charge.

c) Right to rectification: correct inaccurate data without undue delay.

d) Right to erasure (right to be forgotten): delete your data without undue delay when one of these applies: * Data is no longer needed for processing. * You withdraw consent and no other legal basis applies. * You object under Article 21(1) GDPR and no overriding grounds exist. * Data has been unlawfully processed. * We are legally required to delete the data. * Data was collected in relation to services for children (Article 8(1) GDPR).

e) Right to restrict processing: request restriction when: * You contest accuracy while we verify it. * Processing is unlawful and you refuse deletion but request restriction. * We no longer need data, but you need it for legal claims. * You object under Article 21(1) GDPR and verification is pending.

f) Right to data portability: receive your data in a structured, machine-readable format and transfer to another controller.

g) Right to object: object at any time to processing under our legitimate interest or for direct marketing.

i) Right to withdraw consent: withdraw consent at any time without affecting prior processing.

To exercise any right, contact privacy@lodgepilot.com or use our contact form. You may also lodge a complaint with the Data Protection Authority.

9. Security

We implement appropriate technical and organizational measures, such as SSL encryption and database encryption, to protect your data. However, no method of transmission or storage is completely secure.

10. Links

Our Website may contain links to external sites. We are not responsible for their privacy practices.

11. Cookies

We use cookies to track usage and enable functionality. You may disable cookies in your browser settings. See our Cookies Policy for details.

12. Validity and Amendments

We may update this Privacy Policy at any time. Changes will be published on the Website. Continued use constitutes acceptance of the updated Policy.